Refund Policy

Refunds

Got a Flexible ticket? Find out how to get a full or partial refund.

You can get a refund if:

You purchased a Flexible (refundable) fare.

Flexible tickets

If you bought a Flexible fare, changing your ticket won’t cost you anything, but changes must be made prior to your date of departure.

Other things you need to know:

• You can change the date/time, To/From locations, and passengers of your original ticket.
• Any advance purchase ticket has to stay within the requirements of advance purchase fares. You can’t change an advance ticket for a ticket that falls within holiday blackout periods.
• You’ll need to travel within a year of the date you bought your original ticket.
• You won’t be able to exchange your ticket for a commuter ticket or any other ticket program that doesn’t allow changes (we'll make it clear which programs these are when you book your ticket).
• You need to make the change request before the travel date of your original ticket.